Professional Property Management for Landlords and Investors

Will This is a high-end, very spacious, two-story home in an upscale, extremely safe neighborhood. It is ideally situated between the... read moreThis is a high-end, very spacious, two-story home in an upscale, extremely safe neighborhood. It is ideally situated between the Presido and Golden Gate Park, so there is quick & easy access to lots of activities. The house is gorgeous and extremely well appointed and well maintained. Everything inside is modern and nicely furnished. We had a great stay! read less

My family rented this house (really the 3rd and 4th floors of a Duplex) for a month over the winter... read moreMy family rented this house (really the 3rd and 4th floors of a Duplex) for a month over the winter holidays to provide a place for all of us to live while my daughter recovered from some major surgery. This was possibly our first Christmas away from home, and we were worried that it wouldn't feel right, but our hosts decorated the house with a beautiful tree and various other nice touches that made us feel festive and welcome. We were also a bit worried about being in a 3rd floor walkup, especially after surgery, but it turned out not to be much of an issue, and looking around SF, this is the way most of the houses are built.

The location of the house was fantastic. There are plenty of small stores or restaurants nearby, and it is very easy to drive to most places in SF, especially Marin. It is not especially convenient to the most touristy places in SF, but I preferred being near the parks to being near other tourists, and it is very easy to walk right into the Presidio. Sitting on the couch in the living room, all you see are tall trees and often a nice sunset. You would never know that you are essentially a hundred feet from a 6 lane major road. The noise level was low. You could hear the cars, especially if there were sirens, but it was never obtrusive.

The house itself was very nice and comfortable, with a high end kitchen, three full bathrooms, and 4 bedrooms with 6 beds that could accommodate 8 people comfortably and more if you include the couches in the living room. We planned on hosting several waves of relatives joining us, and our hosts were very flexible in that regard. Sadly, Covid got in the way of everyone's plans, but I have no doubt that the house could comfortably handle a larger group. The house has 4 TVs, all with Rokus and access to premium streaming services.

Others have commented that they didn't always feel safe on the street. We never had a problem. Every now and then there would be a homeless tent on the street or someone would be sleeping on the steps of the Internet Archive and someone always appeared to go through the recyclables collecting aluminum, but it was never an issue. I talked with several of the neighbors from time to time, and everyone seemed very nice.

Everything wasn't perfect, and we had to deal with a few problems that any homeowner might encounter, like a few ants and a broken ice maker. The biggest problem we had, by far, was the miserable weather. For 10 days around Christmas, it rained almost every day. Fortunately, the house was big enough and nice enough that we had no problem being stuck inside. Highly recommended.

One caveat, though: These houses are all built on top of each other. We would hear strange noises from time to time, presumably coming from one of the neighbors emptying their garbage or running their washing machine. No one was using the lower levels of this house for most of the time we were there, but when someone was there, you could hear them. Well, you could hear what sounded like a small child running back and forth. It wasn't really a problem for us, but coming from a house in the suburbs, I wanted to point out that you do need to be prepared for the noises of city life. read less

A couple of weeks before our previous tenants terminated the lease with us, I reached out to Lawrence to see... read moreA couple of weeks before our previous tenants terminated the lease with us, I reached out to Lawrence to see if he would be able to help lease and manage our property for new tenants. Even before we started the process, he offered to provide us advice on the move-out process and correcting our property insurance coverage. He had showed obvious attention to details and professionalism throughout this process. Although we had decided to temporarily pause on renting out our property after a couple of weeks and rescinded our service request, he remained his professionalism and offered to help with real-estate needs in the future. I would highly recommend trying out his services based on my brief experience with them. read less

My wife and I have renting an apartment for 7 years now. Since March 31, 2020 the owners has hired... read moreMy wife and I have renting an apartment for 7 years now. Since March 31, 2020 the owners has hired KeyOpp Property management company to help managing the property. For the past three months we have experienced extraordinary professional services provided by KeyOpp. What really impressed us is the responsive time by immediate attention to any requests including maintenance, billings, cleaning and etc. Within 24 hours of contact all the requests were addressed and completed. Interaction with Lawrence were great any time I have contacted him. Him and his team are very informative, knowledgeable and multitasking. I will definitely recommend KeyOpp to provide services by managing any of rental properties. And if you are going to rent a place through KeyOpp you will be happy and satisfied ! read less

We have worked with Lawrence and his team on the management of a San Francisco residence for several months and... read moreWe have worked with Lawrence and his team on the management of a San Francisco residence for several months and have been very impressed. We used another company before, but when a challenging issue arose, that company thought the issue was too difficult and left us to deal with it on our own. When searching for a new property manager, we were looking for diligence, experience and an ability to get things done. KeyOpp is all of those things and more. They are responsive to communications; the first day I contacted this company, I received a response within 20 minutes and at 5:30 in the morning! Anyone considering hiring them will likely be very pleased with the level of attention to detail and competency that I have seen. incredible customer service and a dedicated team, highly recommended! read less

We used KeyOpp Property Management (run by Lawrence) to secure a wonderful rental property in San Francisco. Kelly at KeyOpp... read moreWe used KeyOpp Property Management (run by Lawrence) to secure a wonderful rental property in San Francisco. Kelly at KeyOpp helped us through the whole thing, even allowing us to set up the rental while we were abroad and before we had moved to San Francisco. The house was in great shape and delivered as promised and we are very happy with everything. Our experience thus far is that KeyOpp is a very professional management company and we are happy to be renting through them. read less

Lawrence went above and beyond in helping us get our house rented. He coordinated the removal of furniture and other... read moreLawrence went above and beyond in helping us get our house rented. He coordinated the removal of furniture and other items, touching up paint and fixing other minor issues, and setting of appointments for prospective renters. It was a smooth process from our side. We highly recommend using his services. Thanks so much Lawrence. We appreciate it! read less

Lawrence provided a great experience in helping us locate our current home. When we viewed the location Lawrence was thorough... read moreLawrence provided a great experience in helping us locate our current home. When we viewed the location Lawrence was thorough in his information about the house and surrounding areas, this was helpful in our decision.

When repairs and maintenance are necessary a quick resolution is delivered with reliable vendors who complete good quality work.
I would recommend people work with Lawrence and the KeyOpp Management team for any housing needs read less

My wife and I feel fortunate to have come across a newly renovated rental property managed by Lawrence. He's been... read moreMy wife and I feel fortunate to have come across a newly renovated rental property managed by Lawrence. He's been very professional throughout the entire process, from viewing the home, answering questions about the application process, addressing concerns before the move-in date, and managing/fixing minor issues that have come up since we've moved in. He's always very responsive and does what it takes to exceed our expectations. I highly recommend Lawrence if you are in the market for a rental property in the SF area. read less

An abrupt change in circumstances prompted my mother to move to Sacramento in May 2018. This necessitated vacating her... read moreAn abrupt change in circumstances prompted my mother to move to Sacramento in May 2018. This necessitated vacating her home of 55 years and prepare it for rent. After interviewing four agencies and closely interacting with a couple of them, I chose to work with Lawrence Leung of Sequoia Real Estate and co-owner of KeyOpp Property Management. I realized the importance of selecting a qualified agent to market and promptly rent the home. As they say: "Time is of the essence." Furthermore, it is important for me to work with someone who is ethical, responsible and dependable. Based on these considerations, I chose to work with Lawrence.
Melanie Leung, a top agent who works closely with Lawrence, initially met us at the home to provide an assessment and suggestions to improve it's appearance, and thus obtain maximum rent return. Her suggestions were practical and not capricious. We were very satisfied with her initial recommended rental price.
The following weeks, the house was cleared of furniture and home improvements were completed. Finally, it was ready for rent! We then met with Lawrence and Melanie at their office. In reviewing the contract, they were thorough and patiently clarified technical details. Lawrence was amenable to work with us to make minor changes in the contract that met our needs. I felt no pressure nor did I sense any conflict of interest.
Upon final inspection, Lawrence decided to our delight, to list the house for a higher amount than the original estimate.
Promptly, it was listed on various marketing sites. The write-up was superb and detailed, adorned with an abundance of profession quality photographs. Within hours, there were interested callers. Perspective tenants were shown the property promptly and their applications went through rigorous screening. I was appraised of the tenant qualifications and valued Lawrence's guidance. Within a month new tenants moved in, and once again, the home was occupied.
KeyOPP, with Lawrence overseeing the property management, has provided detailed accounting. Thus far, we are very happy with the tenants, and no issues have arrived. BOY, this was as seamless
as it gets, with no debacles, and one that I could only have imagined. I give credit to the professionalism of my agent(s). Besides, Lawrence is truly a very nice guy! read less