Owner FAQ

Q: Are you licensed?

A: Yes, we are licensed brokers with the California Department of Real Estate which is a requirement to manage property in the State of California.

Q: What type of properties do you manage?

A: We manage residential properties up to 15 units including Single Family Homes and Condos.

Q: Can I reach you after hours?

A: Absolutely! Our regular office line is monitored by a member of our team, 24/7.

Q: How long of a lease do you sign and do I see the lease, sign it or receive a copy?

A: Leases are a minimum of one year. Leases can be longer if a resident requests and the owner approves a longer duration. Owners receive a copy of each executed lease. In the case of Leasing services, owners will be receiving a copy of the lease prior to signing whereas in Property Management services, we will be signing on your behalf as your Agent.

Q: How much security deposit do you charge the resident?

A: In most cases, we charge a Security Deposit equal to one and a half month’s rent. However, if the applicant has little to no credit history due to explainable reasons such as recently graduating or relocating from abroad, we will request an increased security deposit to up to two months’ rent.

Q: How is rent collection handled?

A: 95% of our residents pay their rent online through our free resident portal. The remaining residents mail a check or money order that is deposited to the bank.

Q: How and when do I get my paid?

A: Owner disbursements of net rental proceeds are processed between the 6th and 13th day of each month. Rental proceeds are electronically transferred directly into your personal bank account via ACH (automated clearing house). In most cases, proceeds will settle into your account between the 8th and 15th day of each month dependent on weekend and holidays.

Q: What type of reports do I receive and how often?

A: On a monthly basis you will receive a rental owner statement that details the income and expenses that have occurred over the prior month. On an annual basis, you will receive a Year End Balance Sheet, Year to Date Profit & Loss report along with a 1099-MISC tax form that your accountant will be able to use for tax filing purposes. Upon request, we are happy to accommodate additional ad hoc reporting requests such as Rent Rolls or Interior and Exterior Assessment Reports.

Q: How soon can you begin managing my property?

A: Depending on your circumstances, once the Property Management Agreement is signed, we can have your property in our system within 24 hours. Once the property is rent ready, we can have it on the market within 48 hours.

Q: Do you sell real estate too?

A: Absolutely. We are licensed realtors specializing in successfully helping buyers, sellers, and investors. We have over 25+ years of combined experience in buying and selling real estate in the San Francisco Bay Area. We are always excited when we can help owners expand their investment portfolio and/or find the home of their dreams. Please visit the Melanie Leung Team at www.melanieleung.com for reviews and recent successes.

Q: Am I required to make my property available to Section 8?

A: It is entirely your choice as a property owner to participate in the Section 8 program and enter into a contract with the housing authority. With that being said, California Fair Housing Laws prohibits discrimination based on the source of income including, but not limited to alimony, disability, pensions and housing subsidies such as Section 8.

KeyOpp, with Lawrence overseeing the property management, has provided detailed accounting. Thus far, we are very happy with the tenants, and no issues have arrived. BOY, this was as seamless as it gets, with no debacles, and one that I could only have imagined. I give credit to the professionalism of my agent(s). Besides, Lawrence is truly a very nice guy!

Stan C.

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Areas We Serve In San Francisco

  • San Francisco districts 1 through 12
  • Daly City
  • Pacifica
  • San Bruno
  • South San Francisco
  • Brisbane

...and more!

Areas we serve map

What People Are Saying About Us

Valerie G.
Valerie G.
22:42 11 Mar 21
I am overwhelmed with gratitude having known and worked with Lawrence, Nathan and his remarkable team. Lawrence is incredibly knowledgable, professional...
Anders N.
Anders N.
17:06 22 Oct 20
I reached out to KeyOpp to learn if they could help manage our HOA. I had the pleasure of speaking with Lawrence, who did the right thing: asked why we...
Cheryl C.
Cheryl C.
11:59 06 Jul 20
As a new tenant, I can highly recommend KeyOpp Property management company. We had great experiences with both Lawrence and Kelly. They have a very...
Sergei B.
Sergei B.
16:19 10 Jun 20
My wife and I have renting an apartment for 7 years now. Since March 31, 2020 the owners has hired KeyOpp Property management company to help managing the...
Amy N.
Amy N.
06:22 05 Jun 20
KeyOpp property management really sets the bar high. I've been living in my apartment for over half a decade before they took over. They immediately...
Kim R.
Kim R.
09:13 18 Mar 20
Hello everyone: I feel very compelled to write this for all of you out there, seeking to find the "right fit" concerning a property management company. I...
Erin M.
Erin M.
18:34 17 Mar 20
Lawrence, Kelly and the whole team have been nothing short of amazing-esp during this trying time of CoVID-19. Given the "shelter in place" mandate, some...
Sina S.
Sina S.
14:13 04 Feb 20
The team at KeyOpp are amazing to work with. They have been very helpful and responsive throughout the process as I was leasing a unit in San Francisco. The...
Laurie W.
Laurie W.
11:11 28 Jan 20
KeyOpp Property Management took over the previous management as of the beginning of this year. So far, my experiences have been positive. I've been in...
Annalies H.
Annalies H.
21:23 27 Jan 20
Recently needed our tree trimmed and it was done quickly. Our needs continue to be met in a timely manner. Appreciate Kelly and Lawerence's focus on safety...
Natalie P.
Natalie P.
12:00 21 Jan 20
My landlord just signed up with KeyOpp a couple of months ago, and I gotta say, it's pretty I'm impressive how attentive they are. They are on top of...
Tom M.
Tom M.
10:40 09 Dec 19
We have worked with Lawrence and his team on the management of a San Francisco residence for several months and have been very impressed. We used another...
Keith X.
Keith X.
16:31 17 Oct 19
My roommate and I have been residing in a KeyOpp managed condo in Rincon Hill, SF for more than a year. Lawrence and Kelly have been helpful and attentive...
Annalies H.
Annalies H.
14:29 17 Sep 19
Kelly and Lawerence are so friendly and easy to work with. We appreciated the fast and attentive service when our refrigerator broke. KeyOpp never fails to...
Nancy A.
Nancy A.
16:09 01 Sep 19
Kelly has been very helpful. She guided us on ways we can get a House for Rent. And thank God, We got a perfect Home in a perfect time and Place. And She...
Cj S.
Cj S.
23:03 10 Aug 19
The staff were very friendly and helpful during the leasing process. Our questions were all thoroughly answered. They went above and beyond when we needed...
Jerry S.
Jerry S.
09:46 08 Aug 19
It was a great experience working with KeyOpp Property Management! Their staff were extremely cooperative and professional. We definitely look forward to...
Paola B.
Paola B.
22:04 06 Aug 19
It was great dealing with Kelly at KeyOpp. We were able to set up our rental from abroad before returning to San Francisco, which eliminated a huge amount...
Aric W.
Aric W.
18:16 04 Feb 19
My wife and I feel fortunate to have come across a newly renovated rental property managed by KeyOpp. They've been very professional throughout the entire...
Walter O.
Walter O.
15:49 15 Nov 18
They were very helpful during the extensive renovation process and when it was finally done they found a suitable tenant for us .All was handled efficiently...

Want to Learn More?

  If you’d like to learn more about our properties and what it’s like to work with KeyOpp Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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Our Location

3557 Geary Boulevard
Floor 2
San Francisco, CA 94118