Resident FAQ

Q: How do I pay my rent each month?

A: Rent is due on the first of the month. Payments can be made electronically through the Resident Portal via Bank Transfer or Credit/Debit Card. Alternatively, we do accept check or money order payments mailed into the office. Unfortunately, for the safety of our staff, we do not accept cash payments for rent and other monies due.

Q: Can I have an animal?

A: This varies with each property. All animals must be approved in writing by the Property Manager. This includes animal sitting. If permitted, an increased Security Deposit will be required that ranges from $500 – $1000, depending on the age of the animal and whether or not the flooring is new.

Q: What happens if I get accidentally get locked out of my home?

A: Depending on availability, we offer one complimentary lockout service call. However, if we are unavailable or this an additional occurrence, you will need to contact a professional locksmith. Please be advised that other than emergencies, you are not authorized to change or re-key any lock without written permission from the Property Management company. Should an emergency require the locks to be changed, the work performed must be completed by a qualified professional and the Property Management company must be furnished a complete set of keys immediately.

Q: Can I paint the walls a different color?

A: Making any changes to the property without permission is strictly prohibited and may be grounds for eviction. Please obtain prior written approval from the property manager, before making any changes to the property. In the case of painting walls, this may be permitted, but you would be responsible for any costs associated with bringing the wall back to the original color.

Q: What if we notice something wrong with the property after moving in?

A: Any discrepancies from the in-person move-in inspection must be submitted in writing via email or the Resident Portal within five days of move-in.

Q: If I decide to move out, how do I give notice?

A: Notice of your intent to move out must be given to us in writing, at least 30 or 60 days prior to the end of the lease term as indicated in your respective lease agreement.

Q: What if I want to end my lease earlier?

A: We understand there are sometimes circumstances outside of your control that require the need to end a lease early. While you are legally obligated under the terms of your lease for paying the monthly rent and maintaining the property through the end of your lease term, we will do our best to secure a new resident and lease which will absolve you of any remaining lease obligations including rent.

Q: Do you accept Co-signers and/or Rental Guarantees?

A: Yes, we do accept co-signers and rental guarantees, but they must also submit a rental application and go through the same application process and screenings.

Q: Is the security deposit refundable?

A: Yes, the security deposit is fully refundable provided that all move out requirements are met and there is no damage or past due balance. The only part of the security deposit that isn’t refundable is the cost for a locksmith to rekey the home, which automatically comes out of the security deposit prior to disbursement.

Q: Who is responsible for paying for repairs & maintenance requests?

A: Unless determined to be due to the negligence or damage from the Resident or a guest of the Resident, the Property Management company on behalf of the owner will pay for any routine maintenance and/or repairs.

KeyOpp, with Lawrence overseeing the property management, has provided detailed accounting. Thus far, we are very happy with the tenants, and no issues have arrived. BOY, this was as seamless as it gets, with no debacles, and one that I could only have imagined. I give credit to the professionalism of my agent(s). Besides, Lawrence is truly a very nice guy!

Stan C.

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Areas We Serve In San Francisco

  • San Francisco districts 1 through 12
  • Daly City
  • Pacifica
  • San Bruno
  • South San Francisco
  • Brisbane

...and more!

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What People Are Saying About Us

Valerie G.
Valerie G.
22:42 11 Mar 21
I am overwhelmed with gratitude having known and worked with Lawrence, Nathan and his remarkable team. Lawrence is incredibly knowledgable, professional...
Anders N.
Anders N.
17:06 22 Oct 20
I reached out to KeyOpp to learn if they could help manage our HOA. I had the pleasure of speaking with Lawrence, who did the right thing: asked why we...
Cheryl C.
Cheryl C.
11:59 06 Jul 20
As a new tenant, I can highly recommend KeyOpp Property management company. We had great experiences with both Lawrence and Kelly. They have a very...
Sergei B.
Sergei B.
16:19 10 Jun 20
My wife and I have renting an apartment for 7 years now. Since March 31, 2020 the owners has hired KeyOpp Property management company to help managing the...
Amy N.
Amy N.
06:22 05 Jun 20
KeyOpp property management really sets the bar high. I've been living in my apartment for over half a decade before they took over. They immediately...
Kim R.
Kim R.
09:13 18 Mar 20
Hello everyone: I feel very compelled to write this for all of you out there, seeking to find the "right fit" concerning a property management company. I...
Erin M.
Erin M.
18:34 17 Mar 20
Lawrence, Kelly and the whole team have been nothing short of amazing-esp during this trying time of CoVID-19. Given the "shelter in place" mandate, some...
Sina S.
Sina S.
14:13 04 Feb 20
The team at KeyOpp are amazing to work with. They have been very helpful and responsive throughout the process as I was leasing a unit in San Francisco. The...
Laurie W.
Laurie W.
11:11 28 Jan 20
KeyOpp Property Management took over the previous management as of the beginning of this year. So far, my experiences have been positive. I've been in...
Annalies H.
Annalies H.
21:23 27 Jan 20
Recently needed our tree trimmed and it was done quickly. Our needs continue to be met in a timely manner. Appreciate Kelly and Lawerence's focus on safety...
Natalie P.
Natalie P.
12:00 21 Jan 20
My landlord just signed up with KeyOpp a couple of months ago, and I gotta say, it's pretty I'm impressive how attentive they are. They are on top of...
Tom M.
Tom M.
10:40 09 Dec 19
We have worked with Lawrence and his team on the management of a San Francisco residence for several months and have been very impressed. We used another...
Keith X.
Keith X.
16:31 17 Oct 19
My roommate and I have been residing in a KeyOpp managed condo in Rincon Hill, SF for more than a year. Lawrence and Kelly have been helpful and attentive...
Annalies H.
Annalies H.
14:29 17 Sep 19
Kelly and Lawerence are so friendly and easy to work with. We appreciated the fast and attentive service when our refrigerator broke. KeyOpp never fails to...
Nancy A.
Nancy A.
16:09 01 Sep 19
Kelly has been very helpful. She guided us on ways we can get a House for Rent. And thank God, We got a perfect Home in a perfect time and Place. And She...
Cj S.
Cj S.
23:03 10 Aug 19
The staff were very friendly and helpful during the leasing process. Our questions were all thoroughly answered. They went above and beyond when we needed...
Jerry S.
Jerry S.
09:46 08 Aug 19
It was a great experience working with KeyOpp Property Management! Their staff were extremely cooperative and professional. We definitely look forward to...
Paola B.
Paola B.
22:04 06 Aug 19
It was great dealing with Kelly at KeyOpp. We were able to set up our rental from abroad before returning to San Francisco, which eliminated a huge amount...
Aric W.
Aric W.
18:16 04 Feb 19
My wife and I feel fortunate to have come across a newly renovated rental property managed by KeyOpp. They've been very professional throughout the entire...
Walter O.
Walter O.
15:49 15 Nov 18
They were very helpful during the extensive renovation process and when it was finally done they found a suitable tenant for us .All was handled efficiently...

Want to Learn More?

  If you’d like to learn more about our properties and what it’s like to work with KeyOpp Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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Our Location

3557 Geary Boulevard
Floor 2
San Francisco, CA 94118