Learn More about Property Management

Philipp Bernard Lucero

Property Specialist

Philipp is a graduate from a leading merchant maritime academy in the Philippines with an Associates in Marine Transportation. As a certified Lean Six Sigma Green Belt, Philipp’s excellent problem-solving and organizational skills make him a great asset to KeyOpp’s Operations Team.

Philipp has worked within the BPO (Business Process Outsourcing) industry for over 10 years resolving customers’ issues and providing product recommendations and services. He has extensive experience as a Quality Assurance Specialist and Subject Matter Expert within telecommunications, both frontline and behind-the-scenes.

He has been recognized as a top performer and was the recipient of the 2016 Brilliance Award. Phillip has also been recognized for his generous volunteer work, and when there’s downtime, he loves playing video games, tending to his vegetable garden, and practicing his photography skills.

Sheena Mae Lugangis

Operations Specialist

Jay Laude

Property Specialist

Novelle Nathalie Flauta

Maintenance Specialist

Nathalie began her professional career in software and data management. Working with imperative government statistics, Nathalie developed a strong attention to detail and exceptional multitasking capabilities. As a technical support specialist in the IT industry, Nathalie began to deepen her desire to help people and provide excellent customer service. Driven by a mission to be user-centric and customer-focused, she approaches all customer interactions with sincerity and an eagerness for improvement. She’s your go-to person when you’re stuck, need help, or just need someone to listen.

Erika May Roslin

Operations Specialist

Erika May Roslin has a BA in Accounting and has professional experience working in finance and administration. She has a robust appreciation for accuracy and precision which makes her well equipped for bookkeeping within the real estate and property management industries. Erika has also developed excellent customer service skills and highly values customer satisfaction. She strives to make customers and clients feel happy with their products and services and seeks feedback to further improve operations.
Erika is working towards becoming a Certified Public Accountant (CPA) and Certified Management Accountant (CMA) and deeply enjoys her academic journey within finance. When Erika is not working or studying for her Master’s degree, she is passionate about reading and writing, improving her cooking skills through YouTube videos, and enjoys being outdoors in nature. We’re happy to have Erika on our team.

Cherrylane Dizon

Operations Specialist

Cherrylane has developed excellent customer service and conflict diffusion skills during her 20 years in the gaming and casino industry. Patience, honesty, and professionalism are at the heart of her commitments and honors her work with integrity and confidentiality. As Cherrylane pivots into the BPO (Business Process Outsourcing) industry, her advanced customer service experience is extremely useful in ensuring customer satisfaction and support. She has worked and interacted with people from diverse cultures and from all walks of life, making her personable and empathetic. We’re thrilled to have her as part of our operations team.

Outside of work, Cherrylane is happily married with three kids and loves her family dearly. She loves spending time with her family creating lifelong memories.

Emily Peterman
Leasing Specialist
Emily is originally from Los Angeles, California, and graduated from Chapman University with a degree in Business Communication. Her first experience in a leadership role was as a department manager at Nordstrom. It was here she developed her skills in people management as well as client retention. She was awarded with a “Customer Service All-Star” award by the CEO for her creative problem-solving skills and stellar success in giving customers the utmost best service. Following this chapter, she moved her expertise into a Project Management role at an Architectural Engineering company in Southern California. It was here she found her passion for home design and ultimately real estate. With Emily’s combined people skills and passion for the business of real estate and property management, she is thrilled to help grow all facets of KeyOpp.

In her free time, Emily loves to travel, cook up a meal in the kitchen, and attend a variety of dance classes. She traveled and trained as a classical ballerina when she was young and was offered a full-time position at the Joffrey Ballet in Chicago, Illinois following high school, which she ultimately turned down to attend college. Emily loves meeting new people and creating lasting connections. Outside of work she is currently working towards her Real Estate License and hopes to work with the Northern California community soon!

Katrina Garcia
Digital Marketing Specialist

Katrina embarked on her professional journey as a Digital Marketing Specialist in Real Estate right after graduating in 2019 with a Bachelor of Arts in Business Administration, majoring in Marketing Management.

Her role sparked a passion for creativity and learning in real estate advertising, aligning perfectly with her business-minded nature and aspirations to own a business one day. With five years of experience under her belt, Katrina is particularly drawn to the ever-evolving nature of marketing, which challenges her to continuously learn and adapt to new technologies.

Outside of her professional endeavors, Katrina indulges in flower arrangement and baking, hobbies that offer her a creative outlet away from the digital world. These pursuits not only showcase her artistic side but also provide a peaceful contrast to her dynamic career in digital marketing, embodying her well-rounded approach to both her personal and professional life.

Carlyne Du
Transaction Coordinator

Carlyne brings a wealth of experience and expertise to her role as Transaction Support in the real estate sector. With a solid background as a Transaction Coordinator, she has been the trusted point of contact for numerous clients, ensuring seamless transactions from start to finish. Her meticulous attention to detail and commitment to compliance have consistently ensured that all necessary documents are accurately managed and in full accordance with regulations.

Carlyne’s dedication to providing exceptional service not only streamlines processes but also instills confidence in clients, knowing that their transactions are in capable hands.

Beyond her professional acumen, Carlyne embodies a friendly and approachable demeanor, fostering positive relationships with clients and colleagues alike. Her proactive communication style ensures that all parties involved are kept informed and supported throughout the transaction process. Carlyne’s ability to navigate complex procedures with ease, coupled with her personable nature, makes her an invaluable asset to any real estate team. Whether facilitating negotiations or overseeing document management, Carlyne’s commitment to excellence shines through in every aspect of her work, consistently delivering results that exceed expectations.

Marjorie Batinga
Transaction Coordinator

She started her Real Estate journey last 2020 as a Compliance Transaction Coordinator, as her
very first Virtual Assistant. Being a pioneer of her recent company, she eventually became the
team leader.

As she works and communicates with agent’s Transaction Coordinators every day, her interest
to work as one arises. Then she luckily landed a job as a Transaction & Leasing Coordinator
From there, she knew this is the career she really wanted to excel in.
Aside from working, she has 2 kids and enjoys listening to music and loves swimming.

Jennifer Dindin

Kristine Cordenillo
Operations Manager

Kristine Cordenillo’s fascination with the concept of home got her into the property management industry. She believes the home is a significant factor in shaping a person’s identity. She was previously a Lease Management Manager for a property management company based in Michigan for about five years. She is currently a candidate for a degree in Masters in Anthropology.

As a freelance researcher, she has done ethnographic research on community health, indigenous peoples of the Philippines, disaster, and resettlement. She also has a background in teaching Political Science, Asian Civilization, and Philippine History. In 2022, one of her essays
was published in a Humanities journal of a top-rated Japanese university.
Outside work, she keeps herself busy with her animal welfare advocacy, tending to her small garden, playing with her dogs, and spending quality time with her son.

Calvin Yu
Project Manager

Calvin Yu is a seasoned professional with a decade of diverse experience, underpinned by a foundation in Business Administration from San Francisco State University. His career trajectory includes roles in food service, project management, and as a production associate at Tesla, each contributing to his robust skill set. In these roles, Calvin has demonstrated his ability to thrive in fast-paced environments, showcasing his hardworking nature, diligence, and patience. His time in the food service industry refined his customer service and operational skills, while his project management experience enhanced his strategic planning and problem-solving capabilities. At Tesla, he embraced the challenge of precision and innovation, further solidifying his adaptability and commitment to excellence.

Outside the workplace, Calvin’s passion for culinary exploration stands out. He enjoys discovering new dining spots, a hobby that not only allows him to enjoy diverse flavors but also keeps him connected with the community’s cultural vibrancy. This interest in exploring new eateries reflects his innate curiosity and love for continuous learning and engagement. Through his professional endeavors and personal interests, Calvin exemplifies a blend of dedication, creativity, and a relentless pursuit of personal and professional growth.

George Villaluz

Juliet Chan

John Canasa
Maintenance Coordinator

John is a seasoned professional with a diverse background spanning over two decades across multiple industries. His journey began when he embarked on a career in the airline industry for 10 years, where he honed his skills as a supervisor within the customer service team. His dedication and leadership qualities propelled him into a position of influence, ensuring smooth operations and excellent service delivery to passengers.

Seeking new challenges and opportunities for growth, John transitioned to the dynamic tourism sector in Dubai, where he served as a team leader for five years. In this role, he not only managed a team but also played a pivotal role in promoting Dubai as a premier tourist destination. His experience in the vibrant tourism industry equipped him with a deep understanding of customer needs and preferences, as well as the importance of providing exceptional experiences.

Eager to explore further horizons, John ventured into the realm of real estate in the United States, where he spent five years specializing in sales and marketing. His time in the real estate industry allowed him to develop strong negotiation skills, a keen eye for market trends, and an ability to forge lasting relationships with clients.

Now, John has redirected his expertise and commitment to KeyOpp as a maintenance coordinator. In this role, he utilizes his extensive background in customer service, leadership, and sales to effectively address the maintenance needs of clients. With his wealth of experience across different industries, John brings a unique perspective and valuable insights to his role, ensuring that clients receive top-notch service and support for their maintenance requirements.