Hey KeyOpp Community!
Hey KeyOpp Community!
Tony Ngo has been a proud San Francisco resident for the past 28 years and graduated from San Francisco State University with a double major in finance services and corporate finance. He proceeded to work in the banking industry, where his introduction to mortgages sparked his aspiration to work in the real estate world.
Since 2011, Tony has been active in helping sellers, buyers, and investors reach their real estate goals. Being fluent in both Vietnamese and English has assisted in better serving his clients and those of his peers. In addition to buying and selling, Tony specializes in helping homeowners avoid foreclosure by navigating them through the short sale process or applying them to other HAFA programs.
In his free time, Tony enjoys playing Volleyball, Basketball, and Golf.
Annie has a background working for companies such as Genentech and Google. During the rising housing market, she saw how drastic the city has changed compared to what she remembered as a kid growing up in San Francisco. She took a step back from tech and decided to take the leap into real estate. As a San Francisco native, Annie understands the needs of the people! By combining her ability to communicate with others and her knowledge about the Bay Area shaped by decades of personal living experience, Annie is able to provide her clients with the house of their dreams. In fact, this is one of the main reasons Annie made the choice to join the real estate industry. After being able to experience the joy of buying her own first home, Annie knew that she wanted to commit to helping other individuals and families be able to enjoy that same freedom and happiness that comes with owning their own property.
Annie enjoys giving back to the community she was born and raised in, volunteering with the SPCA and serving at her local congregation. A proud alum of the University of California, Davis, Annie loves to embrace the thriving diversity of the Bay region and celebrates it through participating in different dance studios from Salsa and Hip-Hop to Tahitian and Heels Choreography. Her extroverted personality is an asset to not just building connections with clients but in her relationships with friends and family, whom she credits as being a source of inspiration. Her family’s selflessness and humbleness drives her to develop the same characteristics in her personal and professional relationships.
Philipp is a graduate from a leading merchant maritime academy in the Philippines with an Associates in Marine Transportation. As a certified Lean Six Sigma Green Belt, Philipp’s excellent problem-solving and organizational skills make him a great asset to KeyOpp’s Operations Team.
Philipp has worked within the BPO (Business Process Outsourcing) industry for over 10 years resolving customers’ issues and providing product recommendations and services. He has extensive experience as a Quality Assurance Specialist and Subject Matter Expert within telecommunications, both frontline and behind-the-scenes.
He has been recognized as a top performer and was the recipient of the 2016 Brilliance Award. Phillip has also been recognized for his generous volunteer work, and when there’s downtime, he loves playing video games, tending to his vegetable garden, and practicing his photography skills.
Co-Owner and Head of Property Management
With over 30 years of real estate experience, Lawrence brings a family-focused approach to Real Estate. Starting early on by assisting his father with hands-on repairs and maintenance with various properties and later assisting with the backend operational processes, Lawrence along with his wife Melanie Leung have a developed multiple businesses focusing on all aspect of Real Estate including, but not limited to, Property Management, Investment Strategies as well as Buyer and Seller Representation. By working in multiple aspects of the real estate process, he brings a multi-faceted perspective to the buying and investment process. As a duo team with a strong knowledge of property investment, Lawrence is able to provide all the necessities an investor needs to make the smart choices.
In his spare time, Lawrence loves spending time with his kids. They enjoy camping, playing sports, and skiing in Lake Tahoe as a family.
If you’re looking for a trusted advisor with a strong investment background, you can’t do better than Lawrence Leung.
Having grown up with parents working in real estate, I found my passion for this industry at an early age. I chose to follow in their footsteps after seeing how many clients they were able to help fulfill the American Dream of Home Ownership. After 7 years of working extensively in the San Francisco Bay Area, I have developed a keen understanding of the local market and always take the time to figure out what clients really need from me as a professional real estate broker. I take pride in serving my clients with the utmost level of care and professionalism. It is my job to ensure a smooth, worry-free, and satisfying experience for everyone involved.
As a mother of three children, I fully understand the aspects of finding the perfect home for your family. There are so many factors to consider which makes the home search quite arduous. Where do you start and what is most important to you? Is it the neighborhood or schools or safety? This is where I can offer my insight and guide clients in the right direction. Helping buyers find a home where they can raise a family and build memories for a lifetime is most rewarding to me.
I also understand a seller’s sentimental value when letting go of a place where they raised their kids and nurtured a home for thirty years. Helping sellers find comfort during the sale process is my specialty. With extra care and attention, I have been able to appease my clients and manage their properties delicately. These valuable experiences have allowed me to assist my clients during all stages of their lives – whether it’s their first home purchase, purchasing an investment property, or downsizing to a smaller home.
If you would like to know more about how I can fulfill your real estate needs, please contact me at your convenience.
A graduate of Bachelor of Science in Information Technology from a reputable University in the Philippines Jesu started his career in a BPO company catering to different property management companies that honed him to become a versatile Real Estate Specialist. He was part of a maintenance team and expanded his expertise as a residential relationship manager. Jesu is both knowledgeable and efficient with an uncanny ability to multi-task and consistently deliver great results.
Business Development Manager
Anna graduated from San Francisco State University, with a BA in Communications. After graduation, Anna assisted in expanding one of the world’s leading manufacturers of high performance headphones and audio accessories. During these six years, this opportunity taught her great experience in cost analysis and bid negotiations, sales coordination, project management and the importance of reaching deadlines.
In 2011, she started her own photo booth business called The Booth SF, which she still operates in her spare time. Later on, she began a position as an Account Manager for a janitorial service company, and was promoted to help build a new company which provided janitorial services for offices throughout the Bay Area. Outside of her full-time career, in 2009 Anna started managing her family’s rental properties, and continues to do so today. These past professional experiences helped her cultivate much of her relationship building skills as she coordinated access and work orders between property management companies and tenants. From these experiences and relationships, she was recruited to help grow another property management company in San Francisco, where she was able to work in a position that explores her passion for the industry.
All of Anna’s experiences revolve around excellent customer service. Her past and current interests also continue to add to her expertise in communications. Anna understands the needs of property managers, residents, and vendors, and continues to deliver top tier service to all. Managing various properties in different markets for over a decade has exposed Anna to a wide range of different issues she’s had to address. All of this showcases her flexibility in navigating different situations and accommodating various customer needs. From her extensive professional experience, she is also skilled in projects that require multitasking, prioritization, and utmost organization. On top of her proficiency in English, Anna speaks fluent Cantonese, which opens the door for communication possibilities.
When not working, Anna enjoys spending time with her husband and her dog, Big Fudge, trying new experiences and traveling. She dedicates her spare time to her family, her nieces and her friends.
We appreciate your interest in our available homes for lease offered by KeyOpp Property Management. In order to qualify for one of our rental properties, you must submit a rental application. The rental application must be completed by each person age 18 years and older who will occupy the property. Applicants are required to complete the application in its entirety and submit all specified documents.
Leases are granted on a first-approved application basis. KeyOpp Property Management will process your application and notify you if you qualify to lease the desired property. Allow two business days for the rental application to be processed. If any additional information is needed a representative will contact you.
Working for several years in hospitality and sales, Nathan has always strived for achieving the highest satisfaction for his clients. He is known to go above and beyond in order to ensure that his clients receive a positively unforgettable experience. Especially when his responsibility pertains to a monumental event in a person’s life – such as moving into a new home. In terms of the industry, he fell in love with working in a profession that revolves around helping others or guiding people through a significant time in their lives.
As a Leasing Specialist, Nathan always aims to provide the best possible service with dedication to detail, problem-solving, and active listening. As a renter, he has experienced the arduous labor of the rental search and the general moving process. This has inspired him to pivot that experience for searchers and create an easier and more enjoyable process. His extroverted personality and genuine care create an amazing experience for tenants while effectively ascertaining the best possible fit for his clients. Branching off his determined nature, Nathan is skilled at listening to what people need and working diligently to best match his clients with what they are looking for.
In his free time, Nathan loves to explore new places in nature and observe the beauty that the world has to offer. As a creative person, he has an artistic eye and is passionate about photography and videography. He will jump on the chance to practice his craftsmanship any chance that he gets. Personally, he focuses on consistency and positivity in his daily life, with the routines of early morning meditation, exercising, managing a healthy diet, and carrying an open heart to constant learning and making genuine connections.
Nathalie began her professional career in software and data management. Working with imperative government statistics, Nathalie developed a strong attention to detail and exceptional multitasking capabilities. As a technical support specialist in the IT industry, Nathalie began to deepen her desire to help people and provide excellent customer service. Driven by a mission to be user-centric and customer-focused, she approaches all customer interactions with sincerity and an eagerness for improvement. She’s your go-to person when you’re stuck, need help, or just need someone to listen.
Nathalie naturally developed an interest in property management as she was introduced to her family’s business and assisted with management at a young age. She comes from a proud lineage of agriculture farmers and has personal experience assisting with property redemption following foreclosures. Nathalie values preserving family legacies and is passionate about property ownership and management, as well as housing rights. We are proud and excited to have Nathalie on our Operations team.
Erika May Roslin has a BA in Accounting and has professional experience working in finance and administration. She has a robust appreciation for accuracy and precision which makes her well equipped for bookkeeping within the real estate and property management industries. Erika has also developed excellent customer service skills and highly values customer satisfaction. She strives to make customers and clients feel happy with their products and services and seeks feedback to further improve operations.
Erika is working towards becoming a Certified Public Accountant (CPA) and Certified Management Accountant (CMA) and deeply enjoys her academic journey within finance. When Erika is not working or studying for her Master’s degree, she is passionate about reading and writing, improving her cooking skills through YouTube videos, and enjoys being outdoors in nature. We’re happy to have Erika on our team.
Cherrylane has developed excellent customer service and conflict diffusion skills during her 20 years in the gaming and casino industry. Patience, honesty, and professionalism are at the heart of her commitments and honors her work with integrity and confidentiality. As Cherrylane pivots into the BPO (Business Process Outsourcing) industry, her advanced customer service experience is extremely useful in ensuring customer satisfaction and support. She has worked and interacted with people from diverse cultures and from all walks of life, making her personable and empathetic. We’re thrilled to have her as part of our operations team.
Outside of work, Cherrylane is happily married with three kids and loves her family dearly. She loves spending time with her family creating lifelong memories.
Emily is originally from Los Angeles, California, and graduated from Chapman University with a degree in Business Communication. Her first experience in a leadership role was as a department manager at Nordstrom. It was here she developed her skills in people management as well as client retention. She was awarded with a “Customer Service All-Star” award by the CEO for her creative problem-solving skills and stellar success in giving customers the utmost best service. Following this chapter, she moved her expertise into a Project Management role at an Architectural Engineering company in Southern California. It was here she found her passion for home design and ultimately real estate. With Emily’s combined people skills and passion for the business of real estate and property management, she is thrilled to help grow all facets of KeyOpp.
In her free time, Emily loves to travel, cook up a meal in the kitchen, and attend a variety of dance classes. She traveled and trained as a classical ballerina when she was young and was offered a full-time position at the Joffrey Ballet in Chicago, Illinois following high school, which she ultimately turned down to attend college. Emily loves meeting new people and creating lasting connections. Outside of work she is currently working towards her Real Estate License and hopes to work with the Northern California community soon!