Resident FAQ

A: This varies with each property. If permitted by the property, a profile must be submitted for each animal via our screening website. All animals must be approved in writing by the Property Manager via an Addendum. This includes animal sitting. No additional Security Deposit will be required, but there are restrictions based on age of the animal as well as the size and breed.

A: Depending on availability, we offer one complimentary lockout service call. However, if we are unavailable or this is an additional occurrence, you will need to contact a professional locksmith. Please be advised that other than emergencies, you are not authorized to change or re-key any lock without written permission from the Property Management company. Should an emergency require the locks to be changed, the work performed must be completed by a qualified professional and the Property Management company must be furnished a complete set of keys immediately.

A: Making any changes to the property without permission is strictly prohibited and may be grounds for eviction. Please obtain prior written approval from the property manager, before making any changes to the property. In the case of painting walls, this may be permitted, but you would be responsible for any costs associated with bringing the wall back to the original color.

A: Any discrepancies from the in-person move-in inspection must be submitted in writing via email or the Resident Portal within 72 hours of move-in.

A: Notice of your intent to move out must be given to us in writing, at least 30 or 60 days prior to the end of the lease term as indicated in your respective lease agreement.

A: We understand there are sometimes circumstances outside of your control that require the need to end a lease early. While you are legally obligated under the terms of your lease for paying the monthly rent and maintaining the property through the end of your lease term, we will do our best to secure a new resident and lease which will absolve you of any remaining lease obligations including rent.

A: Yes, we do accept co-signers and rental guarantees, but they must also submit a rental application and go through the same application process and screenings.

A: Yes, the security deposit is fully refundable provided that all move out requirements are met and there is no damage or past due balance. The only part of the security deposit that isn’t refundable is the cost for a locksmith to rekey the home, which automatically comes out of the security deposit prior to disbursement unless you are enrolled with the Resident Benefit Package which is included free of charge.

A: Unless determined to be due to the negligence or damage from the Resident or a guest of the Resident, the Property Management company on behalf of the owner will pay for any routine maintenance and/or repairs.