Owner FAQ
Q: Are you licensed?
A: Yes, we are licensed brokers with the California Department of Real Estate which is a requirement to manage property in the State of California.
Q: What type of properties do you manage?
A: We manage small and large multi family residential properties including mixed use properties as well as Single Family Homes and Condos.
Q: Can I reach you after hours?
A: Absolutely! For emergencies we have our team standing by 24/7 through our main number 628-888-6650. For non emergencies we will respond by the next business day.
Q: How long of a lease do you sign and do I see the lease, sign it or receive a copy?
A: Leases are a minimum of one year. Leases can be longer if a resident requests and the owner approves a longer duration. Owners receive a copy of each executed lease. In the case of Leasing services, owners will be receiving a copy of the lease prior to signing whereas in Property Management services, we will be signing on your behalf as your Agent.
Q: How much security deposit do you charge the resident?
A: We require a Security Deposit equal to two month’s rent, the maximum allowed per California State Law. However, this can be too large of a sum for many interested parties. For this reason, we also offer Cashless or Cash Free Security Deposit Options through our partners Obligo and Rhino, at no risk to the owner.
Q: How is rent collection handled?
A: 95% of our residents pay their rent online through our free resident portal. The remaining residents mail or drop off a check or money order to our San Francisco office that is deposited to our bank trust account.
Q: How and when do I get my paid?
A: Owner disbursements of net rental proceeds are processed between the 6th and 13th day of each month. Rental proceeds are electronically transferred directly into your personal bank account via ACH (automated clearing house). In most cases, proceeds will settle into your account between the 8th and 15th day of each month dependent on weekend and holidays.
Q: What type of reports do I receive and how often?
A: The reporting dashboard on our Owner website offers on demand reporting 24×7. From this reporting dashboard, you can generate rental owner statements that details the income and expenses that have occurred over any custom period of time in addition to a multitude of other useful reports. At the end of the year, you can also generate a Year End Balance Sheet, Year to Date
Profit & Loss report that can be supplemented with the 1099-MISC tax form that you or your accountant will be able to use for tax filing purposes.
Q: How soon can you begin managing my property?
A: Depending on your circumstances, once the Property Management Agreement is signed, we can have your property in our system within one week, but we do recommend at least one month advance notice for any properties that have existing Residents. For properties with vacant units, once the unit is ready, we can have it on the market within a week after photography, 3D scans and floor plans are performed.
Q: Do you sell real estate too?
A: Absolutely. We are licensed realtors specializing in successfully helping buyers, sellers, and investors. We have over 25+ years of combined experience in buying and selling real estate in the San Francisco Bay Area. We are always excited when we can help owners expand their investment portfolio and/or find the home of their dreams. Please visit the Melanie Leung Team at www.melanieleung.com for reviews and recent successes.
Q: Am I required to make my property available to Section 8?
A: It is entirely your choice as a property owner to participate in the Section 8 program and enter into a contract with the housing authority. With that being said, California Fair Housing Laws prohibits discrimination based on the source of income including, but not limited to alimony, disability, pensions and housing subsidies such as Section 8.
KeyOpp, with Lawrence overseeing the property management, has provided detailed accounting. Thus far, we are very happy with the tenants, and no issues have arrived. BOY, this was as seamless as it gets, with no debacles, and one that I could only have imagined. I give credit to the professionalism of my agent(s). Besides, Lawrence is truly a very nice guy!
Areas We Serve In San Francisco
- San Francisco districts 1 through 12
- Daly City
- Pacifica
- San Bruno
- South San Francisco
- Brisbane
...and more!
What People Are Saying About Us
Want to Learn More?
If you’d like to learn more about our properties and what it’s like to work with KeyOpp Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.
Our Location
3557 Geary Boulevard Floor 2
San Francisco, CA 94118
Contact Us
(628) 888-6650
info@keyopp.net
CA DRE #02167546
With over 30 years of real estate experience, Lawrence brings a family-focused approach to Real Estate. Starting early on by assisting his father with hands-on repairs and maintenance with various properties and later assisting with the backend operational processes, Lawrence along with his wife Melanie Leung have a developed multiple businesses focusing on all aspect of Real Estate including, but not limited to, Property Management, Investment Strategies as well as Buyer and Seller Representation. By working in multiple aspects of the real estate process, he brings a multi-faceted perspective to the buying and investment process. As a duo team with a strong knowledge of property investment, Lawrence is able to provide all the necessities an investor needs to make the smart choices.
Having grown up with parents working in real estate, I found my passion for this industry at an early age. I chose to follow in their footsteps after seeing how many clients they were able to help fulfill the American Dream of Home Ownership. After 7 years of working extensively in the San Francisco Bay Area, I have developed a keen understanding of the local market and always take the time to figure out what clients really need from me as a professional real estate broker. I take pride in serving my clients with the utmost level of care and professionalism. It is my job to ensure a smooth, worry-free, and satisfying experience for everyone involved.
Nathalie began her professional career in software and data management. Working with imperative government statistics, Nathalie developed a strong attention to detail and exceptional multitasking capabilities. As a technical support specialist in the IT industry, Nathalie began to deepen her desire to help people and provide excellent customer service. Driven by a mission to be user-centric and customer-focused, she approaches all customer interactions with sincerity and an eagerness for improvement. She’s your go-to person when you’re stuck, need help, or just need someone to listen.
Erika May Roslin has a BA in Accounting and has professional experience working in finance and administration. She has a robust appreciation for accuracy and precision which makes her well equipped for bookkeeping within the real estate and property management industries. Erika has also developed excellent customer service skills and highly values customer satisfaction. She strives to make customers and clients feel happy with their products and services and seeks feedback to further improve operations.
Cherrylane has developed excellent customer service and conflict diffusion skills during her 20 years in the gaming and casino industry. Patience, honesty, and professionalism are at the heart of her commitments and honors her work with integrity and confidentiality. As Cherrylane pivots into the BPO (Business Process Outsourcing) industry, her advanced customer service experience is extremely useful in ensuring customer satisfaction and support. She has worked and interacted with people from diverse cultures and from all walks of life, making her personable and empathetic. We’re thrilled to have her as part of our operations team.
Emily is originally from Los Angeles, California, and graduated from Chapman University with a degree in Business Communication. Her first experience in a leadership role was as a department manager at Nordstrom. It was here she developed her skills in people management as well as client retention. She was awarded with a “Customer Service All-Star” award by the CEO for her creative problem-solving skills and stellar success in giving customers the utmost best service. Following this chapter, she moved her expertise into a Project Management role at an Architectural Engineering company in Southern California. It was here she found her passion for home design and ultimately real estate. With Emily’s combined people skills and passion for the business of real estate and property management, she is thrilled to help grow all facets of KeyOpp.
Katrina embarked on her professional journey as a Digital Marketing Specialist in Real Estate right after graduating in 2019 with a Bachelor of Arts in Business Administration, majoring in Marketing Management.
Kristine Cordenillo’s fascination with the concept of home got her into the property management industry. She believes the home is a significant factor in shaping a person’s identity. She was previously a Lease Management Manager for a property management company based in Michigan for about five years. She is currently a candidate for a degree in Masters in Anthropology.
Calvin Yu is a seasoned professional with a decade of diverse experience, underpinned by a foundation in Business Administration from San Francisco State University. His career trajectory includes roles in food service, project management, and as a production associate at Tesla, each contributing to his robust skill set. In these roles, Calvin has demonstrated his ability to thrive in fast-paced environments, showcasing his hardworking nature, diligence, and patience. His time in the food service industry refined his customer service and operational skills, while his project management experience enhanced his strategic planning and problem-solving capabilities. At Tesla, he embraced the challenge of precision and innovation, further solidifying his adaptability and commitment to excellence.